Frequently Asked Questions
Answers to common questions about ordering, shipping, payment and returns.
Ordering
How do I place an order?
Simply add products to your cart, proceed to checkout, fill in your delivery details, and confirm. No account is required — guest checkout is available.
Can I change or cancel my order?
Yes, contact us on WhatsApp within a few hours of placing your order and our team will help you update or cancel it before dispatch.
Shipping & Delivery
Which areas do you deliver to?
We deliver nationwide across Punjab, Sindh, KPK, Balochistan, Gilgit-Baltistan and Azad Kashmir.
How long does delivery take?
Most orders arrive within 3-6 working days depending on your city.
How much is the delivery charge?
A flat shipping fee of Rs 350 applies nationwide, shown clearly at checkout.
Payment
Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is our primary payment method — you pay in cash when your order is delivered to your doorstep.
Is any advance payment required?
No advance payment is required for Cash on Delivery orders.
Returns & Refunds
Can I return a product?
Yes, see our Refund and Returns Policy page for eligibility and steps.
How do I request a refund?
Message us on WhatsApp with your order details and reason, and our team will guide you through the process.