Return Eligibility

You may request a return within 3 days of delivery if the product is damaged, defective, or significantly different from what was ordered. Items must be unused, in their original packaging, with all tags and accessories included.

Non-Returnable Items

For hygiene and safety reasons, certain items such as personal care and beauty products cannot be returned once opened, unless they arrive damaged or defective.

How to Request a Return

Message us on WhatsApp or email support@shopeasypk.store with your order number, product name, and reason for return along with a photo/video of the issue. Our team will guide you through the next steps.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed within 5-7 working days, either as store credit or a bank transfer/JazzCash refund, as agreed with our support team.

Exchanges

If you received a wrong or defective item, we are happy to arrange a free replacement instead of a refund, subject to stock availability.

Return Shipping

If the return is due to our error (wrong or defective item), we cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping.

Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Please contact us as soon as possible via WhatsApp to cancel an order.

Contact Us

For any return or refund questions, reach us at support@shopeasypk.store or via WhatsApp — we are happy to help.